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Balance deducted with no explanation

Esteemed Commentator

Balance deducted with no explanation

Point Blur_Sep132018_212307.jpg

 Can you at starhub please stop with the bull**bleep** and give a proper explanation or at least take it seriously. I very explicitly stated ZERO SMS were sent. Mobile data usage is also stated very clearly in the app that only a small amount was used within purchased data plan before the deduction

1 REPLY
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Community Manager

Re: Balance deducted with no explanation

Hi QTAUR

 

I understand your frustration. I hope to be given a chance to get this sorted out for you. Do provide me with your Registered Name and prepaid number by clicking on this link> via Private Message and I'll look into it.