I have always been using Starhub prepaid for my overseas roaming.
Yesterday my prepaid had only $2 and hence i topped up $10 which means i had a total of $12. This morning i used $8 for 1gb 7 days data plan. I activated it before i fly off from Singapore and was on flight mode all the way until i reached vietnam.
However when i reached, i received a message telling me that auto roaming is unavailable as my account is less than $3????
Hi chingyan, please PM us your registered customer name, registered mobile number, Hub ID / email address. >> HERE << we’ll arrange for assistance. Thank you.
Do try reinstalling the Prepaid APN using the Happy Prepaid App, switching to another roaming operator manually or placing your SIM Card in another handset to see if this helps resolve this issue as well. Your Prepaid balance should also be above the minimum balance of $3 required for roaming services to remain active.
If this doesn’t help, let me know your registered name and Prepaid number for verification by clicking the words bracketed by the arrows here > via Private Message < and I'll arrange for follow up.
We wish to explain that previously a minimum of $8 prepaid wallet balance is required for prepaid roaming service. It was subsequently changed to $3. Hope this clarifies.
Hi, we have checked and the main wallet was depleted due to connecting to the non preferred happy roam destination at Vietnam on 8/2/2019. Thus the main wallet was depleted. Thank you
Hi Chingyan, as Vietnam is not part of the happy roam preferred destination. The main wallet will be depleted and not the data pack. You may also visit our website at http://www.starhub.com/personal/mobile/mobile-phones-plans/prepaid-cards/happy-roam.html for the information on the preferred happy roam destinations. Thank you