Thank you for writing to us with your concerns. Have you tried clearing your app cache and/or reinstalling the app?
If this doesn't help, please reply with your handset model and the firmware version on your handset and your registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < and I'll check on this for you.
I have the exact same problem too. Any solution? Clear data and cache ,even reinstall app still cannot
Hi Tsq, are you still facing the same issue? If yes, please PM us an image of the error and your details (Registered Name, Registered Mobile Number and Hub
ID/Email Address) to https://bit.ly/2S5w5qq for us to assist you further. Thank you.