i signed up for 2GB ASIA roaming and it does not work. I’m currently in Japan. Please help ASAP.
Hi Cpc, if you've purchased for DataTravel and it's not working, please ensure that the APN settings is correct:
For iOS users:
1. Ensure that the phone carrier setting is StarHub 27.2 or above.
Go to Settings > General > About > Carrier > StarHub: 27.2
2. Settings > Mobile Data > Mobile Data Options > Mobile Data Network > APN: shwap
For Android users:
1. Go to Settings > Mobile Networks > Access Point Names > APN: shwap / Username & Password: <blank>
Let us know if this helps!
Quick check, Cpctruman - have you tried to manually log on to other roaming operators?
If this doesn't work, please reply with your full name, NRIC/FIN number, service number and email for verification by clicking the words bracketed by the arrows here > via Private Message < so we can assist you.