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2GB ASIA ROAMING DOESNT WORK

Valued Commentator

2GB ASIA ROAMING DOESNT WORK

Hi, 

 

i signed up for 2GB ASIA roaming and it does not work. I’m currently in Japan. Please help ASAP. 

 

Cpc 

3 REPLIES
Community Manager

Re: 2GB ASIA ROAMING DOESNT WORK

Hi Cpc, if you've purchased for DataTravel and it's not working, please ensure that the APN settings is correct:

For iOS users:
1. Ensure that the phone carrier setting is StarHub 27.2 or above.
Go to Settings > General > About > Carrier > StarHub: 27.2
2. Settings > Mobile Data > Mobile Data Options > Mobile Data Network > APN: shwap

For Android users:
1. Go to Settings > Mobile Networks > Access Point Names > APN: shwap / Username & Password: <blank>

Let us know if this helps! 


- Simon

Valued Commentator

Re: 2GB ASIA ROAMING DOESNT WORK

Nope. Still doesn’t work. APN cellular data shows it is correct as shwap. Starhub carrier version 35. This roaming usually works for me but this time it doesn’t. Please cancel and refund this amount to my account.
Community Manager

Re: 2GB ASIA ROAMING DOESNT WORK

Quick check, Cpctruman - have you tried to manually log on to other roaming operators?

 

If this doesn't work, please reply with your full name, NRIC/FIN number, service number and email for verification by clicking the words bracketed by the arrows here > via Private Message < so we can assist you.

 

- Amy