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why can't i redeem my points

SOLVED
Esteemed Commentator

why can't i redeem my points

Hi. 

I would like to know why whenever i want to redeem my points they will say invalid account number. As far as i know they didn't ask for any verification. Please get back to me asap.

1 ACCEPTED SOLUTION

Accepted Solutions
Hub Master
Solution

Re: why can't i redeem my points

You might want to try and call in to 1633 and have them do a check on your account for HubID.
Maybe there are some errors somewhere, somehow.
Smiley Happy ## Love does not die because of distance. It dies because of doubt. ## Smiley Happy
Any views expressed here are explicitly to the best of my knowledge and sometimes in my personal opinion and not necessarily in the views by Starhub.

View solution in original post

8 REPLIES 8
Trusted Commentator

Re: why can't i redeem my points

i encountered for quite awhile,just give up.

previously,can redeem for certain services for a few months as long as you have enough points.

now seem like only can redeem once, tried so many times to redeem again,always encountered problem.

Esteemed Commentator

Re: why can't i redeem my points

i can't even redeem once. i have enough points. but i can't redeem. they keep on putting invalid account number whereas they never ask me to verify any account number. what should i do?

Hub Master
Solution

Re: why can't i redeem my points

You might want to try and call in to 1633 and have them do a check on your account for HubID.
Maybe there are some errors somewhere, somehow.
Smiley Happy ## Love does not die because of distance. It dies because of doubt. ## Smiley Happy
Any views expressed here are explicitly to the best of my knowledge and sometimes in my personal opinion and not necessarily in the views by Starhub.

View solution in original post

Esteemed Commentator

Re: why can't i redeem my points

will try that. but now all is fully redemeed. its always like this, haish Smiley Sad

Hub Master

Re: why can't i redeem my points

No worries. Topup is always done on the 1st and 15th @ 5pm every month. Should be able to redeem finally. Smiley Very Happy

Smiley Happy ## Love does not die because of distance. It dies because of doubt. ## Smiley Happy
Any views expressed here are explicitly to the best of my knowledge and sometimes in my personal opinion and not necessarily in the views by Starhub.
Esteemed Commentator

Re: why can't i redeem my points

thank you so much Smiley Happy

Hub Master

Re: why can't i redeem my points

No problemo ~
Good luck with the redemptions! Smiley Very Happy
Smiley Happy ## Love does not die because of distance. It dies because of doubt. ## Smiley Happy
Any views expressed here are explicitly to the best of my knowledge and sometimes in my personal opinion and not necessarily in the views by Starhub.
Esteemed Commentator

Re: why can't i redeem my points

hopefully Smiley Happy