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URGENT: eVouchers not attached in email

Esteemed Commentator

URGENT: eVouchers not attached in email

I recently redeemed a voucher using my Rewards points.

I have received the email saying I have to refer to the "attached" eVoucher but it's not in the attachment.

 

I have called Starhub Customer Care twice and they promised to resend me the eVoucers to my email but i have not received it yet!

I already made plans for tonight to use it!

 

Can anyone help me? This is disappointing. This is the third time I redeemed something for my Rewards points and i ALWAYS dont get the attached promised eVoucher. Come on, Starhub.

10 REPLIES 10
Alumni (Retired)

Re: URGENT: eVouchers not attached in email

Which offer did you make the redemption on? - Han

Esteemed Commentator

Re: URGENT: eVouchers not attached in email

Hi Sorry I'm trying to send a PM but it doesn't work.

It's for Ginett 1-for-1 mains for 300points.

Highlighted
Alumni (Retired)

Re: URGENT: eVouchers not attached in email

Perhaps you could send me your details (Full name, NRIC/FIN, mobile number, email) via PM on FB by clicking the link below and i'll check it out for you? - Han

Esteemed Commentator

Re: URGENT: eVouchers not attached in email

Hi Han,

 

PM Sent to https://www.facebook.com/StarHub

Alumni (Retired)

Re: URGENT: eVouchers not attached in email

Sure. We will keep in touch with you once we receive your PM via Facebook. 

Esteemed Commentator

Re: URGENT: eVouchers not attached in email

Can you help me send my evoouchers now?

Esteemed Commentator

Re: URGENT: eVouchers not attached in email

Thank you for all your help. I have received the vouchers. But it's too late as I needed it last night for a celebration.


I want to express my disappointment with the way Starhub Rewards works. The eVoucher should've been sent attached to the email when I redeemed my points. But I needed to follow up so many times just to get it. Had I not, I don't think I'd get them.
Now I don't need these vouchers, can I return them?
I don't think you will allow that.

 

I just hope that there's a better way for Starhub to "reward" their loyal customers rather than disappointing them over something they were supposed to be rewarded for.

Esteemed Commentator

Re: URGENT: eVouchers not attached in email

I'm facing the same issue and yet to resolve. Wonder whether its intentional error.
New Commentator

Re: URGENT: eVouchers not attached in email

I am also having this issue now. Starhub this issue you having fors long time. Please put retrieval button on your page. points deducted but rewards are not honourned. Keep it up!