Hi, the option 5 to access phone self help for rewards redwmption is gone! It's been replaced by huawei ad and there is no option to speak to the operator.
You can access our rewards page by clicking on this link at https://rewards.starhub.com/StarHub/listing.jsp.
Hope this helps.
Yes, you can still do it via phone line, Phone Self Help at 1633
(Press 1 for Mobile & press 4 for StarHub Rewards Program)
For more details, please refer to http://www.starhub.com/personal/support/rewards/starhub-rewards/redeeming-points.html.
Hope this helps!