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Rewards redemption/No evoucher/PDF link not working

New Commentator

Rewards redemption/No evoucher/PDF link not working

I had submitted a rewards redemption and points had been deduction. The PDF link on the pop up page doesn't work,  I received no email from starhub on the evoucher .

 

please enlighten me .

8 REPLIES 8
New Commentator

Re: Rewards redemption/No evoucher/PDF link not working

I am facing the same issue as well for a redemption made on 4th March. I did not receive a PDF in my email on redemption details nor am I able to regenerate the redemption details on your website.

 

Please can you advise on next steps? Thanks.

Alumni (Retired)

Re: Rewards redemption/No evoucher/PDF link not working

Hi @ Pte_ng_k_c and @ kenkow23

 

Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll be in touch.

- Amy
Valued Commentator

Re: Rewards redemption/No evoucher/PDF link not working

Mine too, no e voucher attached at all ..

Alumni (Retired)

Re: Rewards redemption/No evoucher/PDF link not working

Hi m_lpy555

 

I've replied to your PM. 

 

 

- Amy
Highlighted
New Commentator

Re: Rewards redemption/No evoucher/PDF link not working

I need to download my popular evoucher 

Can u explain step by step which webpage to go and which link to click, in order to retrieve the popular voucher.

Valued Commentator

Re: Rewards redemption/No evoucher/PDF link not working

Hi!
U need to get StarHub to resend u an email with the e-voucher attached ..
Valued Commentator

Re: Rewards redemption/No evoucher/PDF link not working

Hi Amy, 

 

i am facing the same issue also. pls assist

Valued Commentator

Re: Rewards redemption/No evoucher/PDF link not working

Dear Amy

I also have the same issue. However i cant PM u. Able to help?

I redeem my rewards but no email send to me.