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Registration bug in latest HubTreats App V2.38.2

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Honored Contributor

Registration bug in latest HubTreats App V2.38.2

Hi Starhub,
 
There's a registration bug in HubTreats app after update to the lastest 2.38.2.
 
 
2.jpg

 

 

After installing, the app prompted for my starhub post-paid mobile nos for a verification sms code to be sent to this nos.

 

Next, after entering my nos, the error msg (attached left) popped up and the screen stayed hanged after closing the pop-up.

 
Tried deleting and reinstalling but to no avail.

Device model: iPhone 6
Operating system: iOS 9.3.5
App version: 2.38.2
Network/Batt Level/Reception bar: 4G/Full/3 bars
Auto login? No
 
 
 
Saw several feedbacks at app store whereby some were facing the same issue & deleted the app.
 
Hope u can resolve the bug in your next update so that more can enjoy your hubtreats program.
 
Thanks for your attention Smiley Happy
6 REPLIES 6
Alumni (Retired)

Re: Registration bug in latest HubTreats App V2.38.2

Hi @ iamwhoiam

 

Have you cleared your app cache and/or reinstalling the app? You can email hubtreats@starhub.com with a screenshot of the issue if this recurs. 

- Amy
Honored Contributor

Re: Registration bug in latest HubTreats App V2.38.2

Hi @Amy_Law,

 

Appreciate your prompt reply.

 

Did a clean reinstall on my iphone 6 but to no avail.

 

Yap, emailed to hubtreats@starhub.com 3 wks ago with screenshots but no reply.

 

Only after i forwarded the mail to customerservice@starhub.com, Nurul Alyssha replied on 7th Nov that she'll update me the findings asap.

Meanwhile, i hope the next update of the app will clear the registration bug. Thanks Smiley Happy

Esteemed Contributor

Re: Registration bug in latest HubTreats App V2.38.2

i reckon there is no active team supporting hubtreats enquiries.

 

i faced issues with recent versions of the app as well, i couldn't convert the points.

 

in the second latest version of the app, i submitted a feedback in-app on the above issue and it was routed to support@roninproject.zendesk.com where nobody replied.

 

in the latest version of the app, the feedback feature was removed.

 

i've contacted one of the administrators and it is still an open case.

 

Honored Contributor

Re: Registration bug in latest HubTreats App V2.38.2

For those who have issues with registering your mobile nos on HubTreats app using iPhone, remember to enable your "background app refresh".

 

Somehow if it's off, it'll affect the registration process resulting in the pop up error msg as stated above.

Community Relationship Manager

Re: Registration bug in latest HubTreats App V2.38.2

Hi hapihapibear, thanks for following up on this. We'll also forward this to the team for their attention. Any other problems with the app? 

Honored Contributor

Re: Registration bug in latest HubTreats App V2.38.2

hi Jolene, technical-wise no other problems...
but hope to see more lobangs on the hubtreats app for more reward points... lol thanks for the reply!!! Smiley Happy