Points deducted for Grab promo but no E-voucher received in email

[kudo1holmes]

Hi, 

I have redeemed a $5 Grab promo code using my rewards point but did not receive any pdf e voucher in my registered email even though points are deducted. Emailed starhub customer svc but did not get back to me after several days. Please assist. Thanks. 

[eric3743]

Hi,

Have you check your spam folder.

Do confirm that the email is correct.

i am not starhub staff.

[benhui]

Hi there, I have the same problem- there is no pdf in email, is someone able to assist? Thanks in advance

[eric3743]

Hi  benhui,

Please do write to forum staff to assist you.

Do PM (private message) forum staff Amy_Law to assist you on this matter.

Or to the forum staff that reply here, by clicking on the staff's post: Send a private message.

Click on this link; >> Send private message to Amy_Law

Or on this link to; >> Send private message to Starhub CS

Please submit and provide with the following information;

Message Subject:

Registered subscriber full Name, NRIC/FIN number, account (if any) and your contact & email.

Description:  And any other queries do include here &or this thread for reference.

How to send a PM (Private Message) on StarHub Community?

i am not starhub staff.

[Priya_R]

Hi benhui

Can you provide me with your full name, NRIC, contact number and email address via Private Message and we'll keep in touch?