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Hubtreats points conversion unsuccessful

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Esteemed Contributor

Hubtreats points conversion unsuccessful

hi, i am unable to convert my hubtreats points to starhub rewards points. please advise.

Screenshot_20171125_115549.jpg

9 REPLIES 9
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Esteemed Contributor

Re: Hubtreats points conversion unsuccessful

Logging in from another device shows this message 'No default loyalty account to award'.

 

Screenshot_2017-12-04-12-00-03.png

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Esteemed Contributor

Re: Hubtreats points conversion unsuccessful

s.jpgFor the past weeks, I asked for the status on this matter, and you have asked for my personal information. I am expecting a proposed timeline or an alternate solution, not wasting time reading canned or copy & paste replies like the above.

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Alumni (Retired)

Re: Hubtreats points conversion unsuccessful

Hi @ qckby

 

We're looking into your PM and will reply you there. 

- Amy
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Esteemed Contributor

Re: Hubtreats points conversion unsuccessful

1.jpgAgain, whatever I am asking via PM, I am getting the same answer.

My question is simple, "can you offer an alternative redemption method". I just need a very simple yes or no answer, and a reason to support your binary answer.

How am I supposed to understand when you are giving this kind of replies?

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Esteemed Contributor

Re: Hubtreats points conversion unsuccessful

any updates? it is already 1 month, there is no version update nor news about the fix on this.

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Alumni (Retired)

Re: Hubtreats points conversion unsuccessful

Hi qckby, are you still unable to redeem?

- Sal
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Esteemed Contributor

Re: Hubtreats points conversion unsuccessful

I tested on 23 Jan, and got the status today.

I am still unable to redeem, it is the same error message as above, 'No default loyalty account to award'.

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Esteemed Contributor

Re: Hubtreats points conversion unsuccessful

another week has passed, still no response from you all.

whenever i ask for an update, you guys only ask for screenshots.

how will i have a different screenshot when you all don't have any updates to the case or the app???

when will such cycle end?

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Esteemed Contributor

Re: Hubtreats points conversion unsuccessful

EH HELLO?? ANOTHER 3 WEEKS GONE AND STILL NO UPDATES? STARHUB HIRED YOU CSO TO SLEEP AT WORK?? STOP GIVING ME POINTS AS AN EXCUSE. FIXING THE FREAKING PROBLEM!!!