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Fully redeemed starhub rewards??

New Commentator

Fully redeemed starhub rewards??

Isn't it funny how most starhub rewards are fully redeemed?

Bill rebate of $5, $10, $20 are all fully redeemed and only $50 is available. I can never reach enough points to redeem $50, because before then my points would have expired and wont be able to redeem. Lolol

6 REPLIES 6
Customer Service

Re: Fully redeemed starhub rewards??

Hi Abc9696, you can send us a PM at
http://m.me/starhub with your account details such as registered customer name, mobile, Hub ID / email address so we can look into it.

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Honored Contributor

Re: Fully redeemed starhub rewards??

Recently starhub is undergoing a rewards change. So therefore there are very limited rewards left under the rewards page in order to prepare for the new rewards launch. Do take note that points will expire on 31st oct. Points not redeemed after 31st oct will be all used for lucky draw. Thereafter, the new starhub rewards will launch!

 

Hope that helps.

Honored Commentator

Re: Fully redeemed starhub rewards??

This reward point system is really a joke. Might as well scrap the whole idea. Starhub only pissed off customers by doing this.

For vouchers not related to Starhub and are fully redeemed, we can understand.

But why imposed a limit on the number of redemption for Bill Rebates? It's very obvious Starhub is not at all sincere in doing this rewards system.

Customer Service

Re: Fully redeemed starhub rewards??

We are sorry that we have not met your service expectations. At StarHub, we place great emphasis on the quality of service rendered to our valued customers. It is through your feedback and comments that we identify areas that needs improvement. Please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. - Imee

Respected Commentator

Re: Fully redeemed starhub rewards??

They are fully redeemed even when refreshed daily.. I could not redeem my points and have to let them got to wasted for lucky draw chances which I had no interest. The new rewards structure is a real joke!

Customer Service

Re: Fully redeemed starhub rewards??

Hi Ady_18,

 

This is something that we don't want to hear to any of our customers. We do apologize for the unpleasant experience that you've gone through.

Please direct your query over to Facebook PM (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you.

 

-Angela