GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Expired reward voucher

Highlighted
Valued Commentator

Expired reward voucher

I have 4 $10 Robinson voucher that expired over a month.

 

I probably overlooked when they were delivered quite late after last redemption in Oct.

 

Could Starhub assist, in goodwill, to revalidate the vouchers or provide bill rebates which was my original request but not available?

 

Thanks.

3 REPLIES 3
Highlighted
Moderator

Re: Expired reward voucher

Hi @wenhua82, I suggest that you reach our Customer Care Support through Facebook or Twitter to further assist you with your concern as this requires us to refer to your account details. 

 

 

~ Carla
Highlighted
Valued Commentator

Re: Expired reward voucher

Contacted but they could not help.

I saw somebody posted here and was offered help.
Highlighted
Moderator

Re: Expired reward voucher

Usually, the course of action when it comes to account-related concerns and issues is to redirect them to our Customer Care Support for further assistance and from there they will be escalated to the relevant team. 

 

 

~ Carla