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why 50MB lost in prepaid data package

Valued Advisor

why 50MB lost in prepaid data package

Hi Starhub and friends

everytime i buy prepaid data plan, i found 50MB lost automatically.

e.g i buy 1GB, but 50MB is lost in a few minutes. i get only 974MB. i disconnected data line and check from USSD code.

It happen for free topup promotion data also, starhub says 500MB for topup $10, but actually i get 450MB only. any idea?

4 REPLIES 4
Honored Contributor

Re: why 50MB lost in prepaid data package

This could be because of the background apps on your phone running . Eg Facebook WhatsApp etc . It happens very frequently often my and commonly .
Community Manager

Re: why 50MB lost in prepaid data package

Hi kzo135, have you tried to check for the breakdown data usage using the phone function?

Valued Advisor

Re: why 50MB lost in prepaid data package

Hi

This happen so many times, that's why i do testing it. So i TOTALLY SWITCH OFF DATA INTERNET. no data using at all, i check data balance from USSD code *123#. As i expect 50MB gone after a few minutes.

 

thanks

Valued Advisor

Re: why 50MB lost in prepaid data package

hi zlp-dlsk

i totally switch off all data connection, meaning my phone is just basic talk and sms only for testing purpose. so i check data balance from USSD code by using *123#.

thanks