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no prepaid added after topup prepaid twice !:(

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New Commentator

no prepaid added after topup prepaid twice !:(

HiSmiley Happy

Currently I'm using prepaid for my phone fr the past two yrs already and  everytime I top up it always sucessfull.

However this time it was notSmiley Sad

My prepaid balance now is less than $2.So I top-up my prepaid $30 dollars via ATM at my workplace.

Usually there will have a popup message stating the new prepaid.

I was shocked to see the prepaid balance still has not changed after 2 hours !

Then I tried top up $20 instead at same place since I need to use urgently.I kept checking my messages and *113# for balance notification but the balance is still less than $2 !!!!Smiley Sad

My $50 is already spent on prepaid but yet its not going to my remaining balance.Can something be done ASAP?What do i NEED TO DOOO??Smiley SadSmiley Sad

2 REPLIES 2
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Hub Master

Re: no prepaid added after topup prepaid twice !:(

Did the payment go through? Please drop us your details via http://bit.ly/StarHubQuery to allow the Customer Service Team to assist you further.
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Trusted Contributor

Re: no prepaid added after topup prepaid twice !:(

sherry_ifa,

 

Has this been resolved? Did u manage to keep the 2 ATM receipt for verifications, so that Starhub can't help and assist you further on what went wrong. $50 is quite a sum....