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happy prepaid travel data roaming stopped working

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Senior Commentator

happy prepaid travel data roaming stopped working

Hey,

 

my happy prepaid paid travel data roaming stopped working today in UK even though i have 1 gb left and the expiry date is 1st may. 

 

my mobile is (removed for privacy). please advise. thanks 

3 REPLIES 3
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Community Manager

Re: happy prepaid travel data roaming stopped working

Hi cockles,

 

I've edited your post to protect your privacy as it contains your mobile number. Please send me a private message with your name, NRIC/FIN and email address so that I can get in touch and assist you further.

 

Thank you  

Highlighted
Senior Commentator

Re: happy prepaid travel data roaming stopped working

Hey josephine,

I have already called the helpline and the issue cannot be resolved. Starhub will refund me the cost of the bundle data and I have already bought an UK sim card.

Thanks
Highlighted
Community Manager

Re: happy prepaid travel data roaming stopped working

Thanks for the update! Let us know should you require any further assistance.