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deduction for international calls

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Honored Commentator

deduction for international calls

Hi

 

i have called the prepaid assistance at 9850 0000 but i have doubt on the information received from your customer service.

 

this morning i made three calls to malaysia.only i call went thru and the other 2 were just ringing tones without  going to voice mail.In addition i had a missed call from the same overseas number.

 

Your customer service confirmed only 1 call went thru ie connected and lasted only few seconds.

 

My question is why the main wallet deduction is from $25.12 to $24.55=$0.57 cents.Usually i pay only $0.17 cents/minute for calls to malaysia

 

 

Your assistance this matter appreciated.

 

 

rgds/bcyeo

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: deduction for international calls

HI bcyeo, please PM me with your full name, NRIC/FIN and mobile number so that I can assist.

- Sal
1 REPLY
Community Manager
Solution

Re: deduction for international calls

HI bcyeo, please PM me with your full name, NRIC/FIN and mobile number so that I can assist.

- Sal