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clarification on prepaid bonus credit

Alumni (Retired)

Re: clarification on prepaid bonus credit

Hi Starhubusersg, do let us know through Private Message should this occur, and we'll assist to look into it. 

Trusted Commentator

Re: clarification on prepaid bonus credit

Ok I will unfortunately I didn’t get the screenshots but now I’m taking screenshots. Quite annoying to do and tedious but what else can I do? Disappointing. Also, please train your staff better. They need to tell customers that a 18 dollar physical top card is actually 18 credit and 2 bonus credit rather than 20 credit stated at the card. The staff assure me it’s 20 credit and it’s not correct. 2 credit is not usable for purchasing any plans or data. So please tell them because they are misleading customers