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You are subsribed to mobile data service - iphone6

SOLVED
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Senior Commentator

You are subsribed to mobile data service - iphone6

Hello, 

Can anyone help me. After about 4 months of CB period in JB, last week I'm back to SG. unfortunately I'm not able to connect to mobile data. I do have data balance.

Does anyone face the same issue? Can anyone help me out?

1 ACCEPTED SOLUTION

Accepted Solutions
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Senior Commentator
Solution

Re: You are subsribed to mobile data service - iphone6

I have just installed Starhub Happy apps, and go to Setting. There it shows me to:

1) change the APN to "shppd"

2) set Data Roaming to On

 

I'm now able to connect to mobile internet. Thanks!

View solution in original post

4 REPLIES 4
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Moderator

Re: You are subsribed to mobile data service - iphone6

Hi @System76, welcome to Greenr Community. We're glad to see you join our growing Community. πŸ˜€ Have you tried to restart your phone and insert your sim card to another device to see if the issue persists? 

 

 

 

~ Carla
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Senior Commentator

Re: You are subsribed to mobile data service - iphone6

Hi Carla,

 

It's still active. MOM call me through this number almost everyday during my 14 day SHN period.

I have reloaded $10 twice. I have received free 100MB data which will expire on 12.8.2020. I plan to use this free data first before buying more data.

Highlighted
Senior Commentator
Solution

Re: You are subsribed to mobile data service - iphone6

I have just installed Starhub Happy apps, and go to Setting. There it shows me to:

1) change the APN to "shppd"

2) set Data Roaming to On

 

I'm now able to connect to mobile internet. Thanks!

View solution in original post

Highlighted
Moderator

Re: You are subsribed to mobile data service - iphone6

That's good to hear. Thanks for the update! Glad you were able to solve this issue. 

~ Carla