Hi a4Alvin, transfer of ownership for prepaid mobile service, the subscriber has to be present together with the you, in order to proceed. This is for verification purposes, which our shop colleague will not be able to proceed if the subscriber is not present. - Simon
The transfer of ownership by regulatory bodies requires both subscribers to scan their documents again at our retail stores. So we'll not be able to change this process for you.
Do consider signing up for a new number in your name so you can transfer your contacts over.