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Unable to use Roaming for Happy Prepaid in Canada

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Esteemed Commentator

Unable to use Roaming for Happy Prepaid in Canada

Phone is able to connect to Rogers Network but does not connect to data, not even H+. Within my account I have 5.58GB

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1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Commentator
Solution

Re: Unable to use Roaming for Happy Prepaid in Canada

@Josephine C I managed went to the app and turned Roaming off. and *123*333# to re-enable roaming again. It is working now.

View solution in original post

16 REPLIES 16
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Esteemed Commentator

Re: Unable to use Roaming for Happy Prepaid in Canada

Restarted phone 3 times

Set APN to default 2 times

Main Balance got deducted, unsure of reason.

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Esteemed Commentator

Re: Unable to use Roaming for Happy Prepaid in Canada

Hi Anyone can help?
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Community Manager

Re: Unable to use Roaming for Happy Prepaid in Canada

Hi jefftanjw88, please send me a private massage with your name, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you

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Esteemed Commentator
Solution

Re: Unable to use Roaming for Happy Prepaid in Canada

@Josephine C I managed went to the app and turned Roaming off. and *123*333# to re-enable roaming again. It is working now.

View solution in original post

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Valued Commentator

Re: Unable to use Roaming for Happy Prepaid in Canada

Hello. I am getting the same issue as @jefftanjw88

I am in Vancouver now and I can't roam. And my main balance is somehow deducted about $20. Can someone help me? Thx

Esteemed Commentator

Re: Unable to use Roaming for Happy Prepaid in Canada

Hey Harsun, for the $20 dedcution, I will not be able to assist you since I do not work for Starhub.

 

For roaming, if you already have the data plans (balance).

 

What you need to do first is to deactiave your roaming services.

You can either perform this via the Starhub Prepaid APP, under roaming.

 

Or I suppose you can dail *123*333#

http://www.starhub.com/personal/support/mobile/roaming/prepaid-roaming/happy-roam.html

 

Hope this helps you!

 

Have a happy and safe travel.

 

Jeff

Everyone's Tags (1)
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Valued Commentator

Re: Unable to use Roaming for Happy Prepaid in Canada

Thanks. I think it worked. Yeay...

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Esteemed Commentator

Re: Unable to use Roaming for Happy Prepaid in Canada

That's great!

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Senior Commentator

Re: Unable to use Roaming for Happy Prepaid in Canada

Hi, I am also currently having this issue and I just landed in Montreal. 

 

I tried the some of the solutions that worked for the above contributors but don't seem to work for me. 

 

Please advise!