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Unable to receive messages , calls and Otp overseas

New Commentator

Unable to receive messages , calls and Otp overseas

Hi , I’m currently in Canada with a purchased StarHub prepaid Sim . I’ve purchased the WOW deals data 4GB for a month . But I am unable to serve the network , send messages or recieve OTP from my StarHub prepaid app . please assist me , urgent

1 REPLY 1
Community Manager

Re: Unable to receive messages , calls and Otp overseas

Hi Kipylipy

 

Do try reinstalling the Prepaid APN using the Happy Prepaid App, switching to another roaming operator manually or placing your SIM Card in another handset to see if this helps resolve this issue as well.

 

If this doesn’t help, please send your concerns with your registered name and Prepaid number for verification via Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) and I'll arrange for follow up. 

 

- Amy