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Unable to connect to mobile network

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Senior Commentator

Unable to connect to mobile network

May I know whether the prepaid card requires data balance for it to work? I'm unable to connect to the StarHub server in which I am unable to see my expiry date and etc.

6 REPLIES 6
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Alumni (Retired)

Re: Unable to connect to mobile network

Hi Kyuno, can we clarify, do you mean you are unable to connect to StarHub network? -Fayy

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Grand Guru

Re: Unable to connect to mobile network

Hi  @Kyuno

 

There are several reason you are unable to use prepaid mobile data.

(Note:  Not in order)

Either option 1 or 3 for info on prepaid.

 

1.  To find out your prepaid status, dial   *123#  <press> Call.

1.1.  There are several options; check your balance; buy Data Plan & Status.

1.2.  If there is not enough money in the "Main Wallet" &or Data plan is used, it may send you an sms.

 

2.  Go to Setting in your phone, and at Mobile network, ensure you have the correct APN, Access Point Names, selected  "SH Data Prepaid"

 

3.  Most of these services are available in the  "Happy Prepaid" app.

3.1.  Login and wait for the sms on the pin number on the prepaid phone.

3.2.  Below are all the services available.

3.3.  To enjoy 4G, you need to select "VAS" and Activate 4G Booster.

3.4.  To Buy Data, click and select /activate your preference plan.

3.5.  Do make use of this  "Happy Prepaid" app as most services are available.

 

4.  Starhub website for Prepaid plans info.

http://www.starhub.com/personal/mobile/prepaid-plans.html

 "Have further enquiries about Happy Prepaid? Simply call 9850 0000 24-hour, toll-free hotline to speak to us."

Prepaid Data Plan

How to Check Prepaid Balance

 

 

---------------------------------------------

I am not Starhub staff &or related to.

 

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Senior Commentator

Re: Unable to connect to mobile network

Yeah. I am unable to make a call or register to a different network. I tried using various APN but it didn't help me in any way.

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Alumni (Retired)

Re: Unable to connect to mobile network

Hi Kyuno, please test your SIM card on another device and let us know how it goes. 

Sofia
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Senior Commentator

Re: Unable to connect to mobile network

My other phone is able to search the StarHub network but I tried many times to connect to it but to no avail. It will state, "unable to connect mobile network". I still do not have mobile service though.
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Alumni (Retired)

Re: Unable to connect to mobile network

Hi Kyuno, please PM me the subscriber's details such as name, NRIC/FIN, email address and contact number. I will get back to you soon. Thank you.

Sofia