I started out on my UK trip by pre-activating my autoroam using Starhub Apps on the Friday before flying off on Saturday. I had bought a 2.4G for 30 days. Got an sms confirmation too. When I arrived in London, I found that it was not working and limped around London thanks to free Wifi. After several exchanges of messages, I finally got activated by Starhub staff. I was told that I had not activated the autoroam - and I went "What the ...?" It is not my first time I am using this prepaid card for roaming.
The roaming in UK went fine for the next few days. I probed further to find out the root cause of this first failure. While trying to find out more in order to have confidence to use it for future trips, I was asked in a private message (like a 5 year old - maybe the template to ask such questions should be reviewed, seriously) if I had read the instructions to activate autoroam. Of course, I have (if you only had taken the trouble to read my posts, messages, and my customer history)!
Then, horrors of horrors, when I reached Heathrow airport. There I found that I was kicked out of the roaming network. I tried to restart but to no avail. I even retyped the APN instructions given and started to roam - Happy and Glorious again. Then, to my horror, I got an sms that my $6+ of credit was now left with only $0.02 when I transit at Dubai. Strange, why was my roaming data not used. It is still at 600+MB. The roaming failed me again in UK as I was about to depart. I had spent my credit instead of autoroam package. Not happy at all.
So what happened, Starhub?
By the way, thanks for making an Esteemed Commentator.
Could one of your Community Manager look into why I had my credit deducted despite having a valid roaming plan, and why I was unable to autoroam 4 days after you guys helped me?
I need an answer in order to have continued confidence in using your prepaid card for future roaming.
Or, is it that roaming on prepaid card has now hit a roadblock? I have been reading lots of comments here and realised that many people who are overseas are without connection? Is it becoming a systematic problem?
When can I expect a reply from Starhub?
Thank you for waiting, ngiamtw. Please send me your full name, NRIC/FIN/Passport number and your Prepaid Number via Private Message and I'll be in touch.