GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Twice $S20 lost from main balance when roaming to Canada

Highlighted
Honored Commentator

Twice $S20 lost from main balance when roaming to Canada

When roaming to Malaysia, Thailand and Singapore I had no issues with main balance depletion. As soon as I entered Canada the problems started. It seems that I can roam to Rogers and my data will be used, but if my phone connects to Telus then my main balance disappears. How can I stop this from happening? Why does it happen - can't Starhub block Telus? Why should I continue to waste money like this?

 

Murray

4 REPLIES 4
Highlighted
Alumni (Retired)

Re: Twice $S20 lost from main balance when roaming to Canada

Hi ozmuzz

 

Let me check into this. Do provide me with your particulars by clicking on this link> via Private Message so that I can assist you better. 

Highlighted
Honored Commentator

Re: Twice $S20 lost from main balance when roaming to Canada

Priya - you don't come up when I try to send a private message - is that because you are currently offline.

 

Please help

Murray

Highlighted
Honored Commentator

Re: Twice $S20 lost from main balance when roaming to Canada

Private message link does not work as Priya_R does not come up in the list
of people I can send to.

Murray
Highlighted
Esteemed Contributor

Re: Twice $S20 lost from main balance when roaming to Canada

ozmuzz, i had the same problem as you.

 

https://community.starhub.com/t5/Prepaid/Connecting-in-Canada/m-p/161979#M5829

 

so i tried to manually connect to Rogers, but none of their networks worked for me.

 

Please advise if you get a solution as Starhub seem unwilling to advise on the forum.