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Travel Sim Prepaid Balance Gone...

Respected Commentator

Travel Sim Prepaid Balance Gone...

Hi Starhub,


usually after I bought a data plan when going Malaysia, there will still be some data left over. So I will try to use up as much as possible before expiry date to prevent wastage of data. However, today I realised that the Starhub prepaid app just deduct almost all my balance credits.


Shouldn't the app should just prevent me from using any more data if my previously bought data plan expiry date/time is up, rather than SNEAKY deduct my balance credits without my acknowledge? Is that a proper practice of doing business from Starhub? In fact, this has happened twice.


I hope Starhub can give me a proper explaination and solution to this problem. Thanks.

Community Manager

Re: Travel Sim Prepaid Balance Gone...

Hi hlw8888, let us check on this. Do provide us with your full name and prepaid mobile number via  

Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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