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Topup happy EZ dont updae my main balance

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New Commentator

Topup happy EZ dont updae my main balance

I just go out te shop near my place to topup 10$ to my sim which I bought at Changi Airport. I received sms message that confirmed i topup successfully. But when i check my main balance, main balance didn’t update, it’s very weird. Anybody know this issuse? EF9EF92E-2266-4FA8-9520-703533AB6B4E.jpeg

 

 

 

5 REPLIES 5
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Alumni (Retired)

Re: Topup happy EZ dont updae my main balance

Hi @ dhluong90

 

Please send me your full name, NRIC/FIN/Passport number and your Prepaid Number via Private Message and I'll be in touch.

- Amy
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Senior Commentator

Re: Topup happy EZ dont updae my main balance

I face the same problem as well. How they solve it for u ? 

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Alumni (Retired)

Re: Topup happy EZ dont updae my main balance

Hi Nurul29

 

Which top up did you make to your Prepaid Card?

 

- Amy
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New Commentator

Re: Topup happy EZ dont updae my main balance

Same thing happen to me. I did an e-load last june 29,2018; 23:14 3.6gb data plan using app lazadaSg. Received notification $20main balance was topped up but data plan not activated so must activate manually. Did a balance inquiry and yet no main balance. Same thing i did on data balance. I have only .75mb. $20 was deducted to my lazada wallet and says it was successfully delivered and yet no top up was added to my mobile number. So weird that i bought data plan and notification $20main balance is top up and have to manually activate. And the thing is no value was added. What happen? Paid for nothing.
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Alumni (Retired)

Re: Topup happy EZ dont updae my main balance

Hi kategq28

 

Let me get this sorted out for you. Can you provide me your full name, NRIC/FIN/Passport number, contact number and email address via Private Message so that I can assist you better?