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The Happy Roam Guide

Esteemed Commentator

Re: The Happy Roam Guide

Hi, I'd like to clarify what do they meant by "A minimum main wallet balance of $8 is required in your Prepaid SIM for Prepaid Roaming Service".

 

I'm intending to buy a $8 prepaid card (with $10 credits), and using it to activate a 30-days 1.2Gb data plan at $10.

 

However, after activating the data plan, I'd have $0 balance in the card. So, am I able to roam?

The minimum $8 requirement is before or after I activate the data plan?

Grand Guru

Re: The Happy Roam Guide

A minimum Main Wallet balance of $8 is required at all time.

As Balance means after deducting the cost of the data plan.

It is better to leave more balance so that should you use the phone for calls, sms, which may fall below the $8 requirement.

 

Do download and use the Happy Prepaid app, as it is complete guide for usage.

 

Do note that you need to activate the new Prepaid SIM card.

Activate the Prepaid SIM is by either making a call or sms.

Before you leave, do ensure all the setting is done, such as; activate roaming on the Happy Prepaid app, and any other changes/settings, if nec.

This is due to that to log in to Happy Prepaid app, there will be a sms on the pin number send to the phone with the Prepaid SIM in order to log in.

 

 

------------------------------

I am not Starhub staff &or related to.

Senior Commentator

Re: The Happy Roam Guide

I have activated my roaming for 3 days this morning (30 Sep) to be used in Malaysia. However, upon arrival there is no service at all.

 

I have restarted my phone and re-installed the APN. Not sure what went wrong but it has caused a lot of inconvenience upon my arrival!

Alumni (Retired)

Re: The Happy Roam Guide

Hi painterfive, I'd like to help so please PM me with your full name, NRIC/FIN and the mobile number.

- Sal
Valued Commentator

Re: The Happy Roam Guide

Hi Support,

 

I've got a bad situation. I was overseas (Canada) and need data roaming. While using wifi in my temp apartment, I bought the 30 days 1.2GB plan and left with about a few dollars left. So I top up another $20 to get the roaming data working. When I went out, the roaming data works and all good. However, after a few mins, it stops working and I got the message that my balance is too low and roaming is deactivated. I checked the app and my balance is dropped to a few dollars! Where did the money go to? I can't be using much data as the app is still showing that i have 1.1+GB of data left.

 

So I top up another $10 while back with wifi, same thing happen again. It works for a while and the balance drops back to few dollars. Where did the money go to? How can I get my roaming to work without constantly eating up my balances? How can I check where my balances go to?

 

Thanks

 

Trusted Commentator

Re: The Happy Roam Guide

3 points that spring to mind to check.

after you topped up did you purchase a data plan?

are you on the correct network, I think in Canada it is 'Rogers
communications'.

check your happy app has roaming on and is setup correctly(should be
already).

I am not with starting, but hope this helps
phil
Honored Contributor

Re: The Happy Roam Guide

Did you purchase Happy roam Data plan or just data?  Did you disable phone OS and app updates?

Grand Guru

Re: The Happy Roam Guide

Hi  @BoonHean,

 

Suggest to write to forum staff to resolve this matter for you.

There might be system error as they can view your prepaid details/transaction in the log.

 

Do PM (private message) forum staff Amy_Law to assist you on this matter.

Or to the forum staff that reply here, by clicking on the staff's post: Send a private message.

 

Click on this link; >> Send private message to Amy_Law

Or on this link to; >> Send private message to Starhub CS

Note: If both above email unable to send, please do go to > Starhub Facebook to do it,

 

Please submit and provide with the following information;

Message Subject:

Registered subscriber full Name, NRIC/FIN number, account (if any) and your contact & email.

Description:  And any other queries do include here &or this thread for reference.

 

How to send a PM (Private Message) on StarHub Community?

 

 

 

i am not starhub staff.

Valued Commentator

Re: The Happy Roam Guide

I purchased the data plan then top up all while on wifi. The only thing is I didn't check the network that I'm on. You are right, I might be on other network so its using normal roaming data. I'll set it to Rogers and see how it goes. Thanks for the reminder!
Valued Advisor

Re: The Happy Roam Guide


@Phil78 wrote:
3 points that spring to mind to check.

after you topped up did you purchase a data plan?

are you on the correct network, I think in Canada it is 'Rogers
communications'.

check your happy app has roaming on and is setup correctly(should be
already).

I am not with starting, but hope this helps
phil

The problem with Canada is that there is no single network can cover the less-populated areas.