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The Happy Roam Guide

New Commentator

Re: The Happy Roam Guide

Hello I purchased a happy Sim from Singapore for use in Australia .app is downloaded and purchased a data plan too. However still not able to use data I think it has to do with APN settings . It is asking me to install the apn which is already set to shppd but now requires a numeric passcode . What is this passcode and where can I get it pls? My Sim cArd mobile number is 82585620 will appreciate any urgent assistance thanks 

Grand Master

Re: The Happy Roam Guide

Hi  @Lovejoypeas

 

Most setting can be done using the Happy Prepaid app.

Do update to ensure you have the latest update.

 

Do click on top there is 3 vertical bar, click on APN setting.

 

 

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I am not Starhub staff &or related.

Alumni (Retired)

Re: The Happy Roam Guide

Hello @Lovejoypeas,

 

Are you referring to the PIN code when you try to login via Happy Prepaid App? If yes, ensure that your mobile network is turned on to receive incoming sms. Do remember to disable data roaming prior to turning mobile network on.

 

Thanks. 


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

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Valued Commentator

Re: The Happy Roam Can't connect

Hi, I bought, activated the SIM card yesterday n out in my wifi router but can't connect even though there is wifi signal.... can anybody help me? I m in hk now... thx

Grand Master

Re: The Happy Roam Can't connect

Hi  @Yeoes

 

For mobile hotspot, need to refer to Starhub.

 

Please submit and provide with the following information;

Registered subscriber name, NRIC/FIN number, Mobile number, and any other details;

PM @Jolene_L  or  Santosh Rai  to assist and look into your case on this matter

 

How to send a PM (Private Message) on StarHub Community?

 

 

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I am not Starhub staff &or related to.

Community Manager

Re: The Happy Roam Can't connect

Hi @Yeoes, as replied in your other post, can you provide us with your registered NRIC/FIN/Passport Number and Prepaid mobile number so that we can check? - Amy

- Amy
Honored Contributor

Re: The Happy Roam Guide


HOw do I get the pin for the app if I'm using it on an ipad?
Grand Master

Re: The Happy Roam Guide

You can refer to the above post by forum staff  @Santosh Rai  

 

If you use iPad for Happy Prepaid you will received a incoming sms for the pin.

 

 

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I am not Starhub staff &or related to

Honored Contributor

Re: The Happy Roam Guide

thanks, but I don't think I can receive sms on the ipad, at least I don't know how
Grand Master

Re: The Happy Roam Guide

Most probably there is no app install for the sms to work.

 

Maybe you can take a read on this link when i did a search on this issue.

http://www.ianswerguy.com/sms-text-messages-on-an-ipad/

You can search more on this issue, if nec.

 

Hope this works for you.