@Cows, are you holding on to a prepaid or postpaid line? Please send me a PM with your mobile number, NRIC, we'll get back to you. Thank you
I am in australia and my prepaid roaming is not working. It has previously worked fine in Malaysia and Indonesia. Also my prepaid happy app is not responding so cannot open it. Also I cannot write a message in the community board. Can you help and email?
Hi @Phil78, please send me a PM with your prepaid number and ID that you used to register the prepaid card. Will get someone to look into this issue. Also, I'll be removing your contact number from your post to protect your privacy. -Jolene
My prepaid number is **. I did the steps as mentioned and my phone connected to T-mobile when I touched down on San Francisco but at this point, I couldn't get the data to work. After fiddling for a while, my phone couldn't even connect to T-mobile anymore and just shows no service. I suspect the roaming has been deactivated. Kindly advise as soon as possible. Thank you.
Hi @QwertyMan , we have edited out your mobile number in order to protect your privacy. Please test your SIM card on another device and let us know how it goes via PM. Thank you - Sofia