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Sudden loss of credit balance in prepaid card

New Commentator

Sudden loss of credit balance in prepaid card

Hi, I have a prepaid card balance was $14++, i wanted to top up and I refreshed and suddenly it became $6.14. I was using wifi all along so it couldn't be because of data, and I wasn't using any calls.

 

Please help.

1 REPLY 1
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Moderator

Re: Sudden loss of credit balance in prepaid card

Hi @spidey130, I'm sorry to hear about your concern. I highly advise you to contact our Customer Care Support team on Facebook or Twitter to check the reason why you lose your credit balance. 

 

~ Carla