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Starhub Prepaid credits deducting for no reason

Valued Commentator

Starhub Prepaid credits deducting for no reason

I'm currently using the happy prepaid sim overseas, and i bought a 3.6gb 30 days plan last month. However, when the plan expired, my credits dropped by $10 for no reason. When I saw that it had expired, I checked that I still had $17.85 in the app, then I turned on airplane mode on my phone. About 2 hours later, I checked the balance and there was only $6.65 left. Anyone else facing the same issue as me? wanted to get another plan but now I'm unable to do so as the money keeps deducting itself for no apparent reason

2 REPLIES 2
Alumni (Retired)

Re: Starhub Prepaid credits deducting for no reason

Hi @cycy, please send me a personal message along with the subscriber's name and NRIC/FIN. We'll check and get back to you. - Sofia

Sofia
New Commentator

Re: Starhub Prepaid credits deducting for no reason

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