I am unable to make any outgoing calls in Bangkok, be it a local Thai number or overseas number (Singapore). it says that my line is suspended.
i have roaming activated and the APN settings are correct. i just bought a $30 bundle thinking that it would work but i feel rather cheated now that i cant even make any calls out.
i'm dying...please help..i cant even make a call out to the call centre. and there is no email to contact also. cant imagine relying on starhub in a life or death situation. i would most probably be dead already,
Thank you for reaching out to us, kristopher90.
I see your PM and will attend to you there shortly. Do avoid sending / creating multiple messages as it causes delay to the time taken to assist you.
i managed to call out but it used my remaining credit and not the local bundle of free 150mins that i bought. why is that so?
i called out by using *116*66(thai number) but my local call bundle which i purchased was not used. it has used up my main balance. please advise. thank you.
Please refer to https://www.starhub.com/personal/support/services-and-plans/mobile-roaming/prepaid-roaming.html#happ... for GlobalRoam calls.
Please note that Local bundle refers to usage in Singapore. This means outgoing calls from Singapore to Singapore.
Do also avoid requesting for multiple updates as it will delay our responses to you. Thank you.
We have dedicated prepaid team. A callback has already arranged by the relevant team regarding this matter. Thank you for your patience.