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StarHub doesn’t work in South Korea??

Senior Commentator

StarHub doesn’t work in South Korea??

Hello, I bought a $32 prepaid data plan in SG to use while traveling in Asia. It worked in Thailand, Malaysia, & Japan. When I got to South Korea it stopped working. First I thought maybe I needed to top up. I added $10 but it still won’t work. It shows KT as the network but I can’t use the internet to navigate around Seoul. Please help as soon as possible.

5 REPLIES 5
Community Manager

Re: StarHub doesn’t work in South Korea??

Hi Iminsouthkorea, please ensure APN setting is set as shppd, Wi-Fi is turned off, data roaming turned on, then connect to the roaming network. Should issue persists, please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) together with the screenshots of connection on your mobile and APN/roaming data settings so that we can log a case for you and respond to you there. Thank you. 

- Julaina
Senior Commentator

Re: StarHub doesn’t work in South Korea??

Hello I tried all that. Didn’t work.
Senior Commentator

Re: StarHub doesn’t work in South Korea??

Hello I sent you screenshots via FB Messenger as instructed. Please check.

Community Manager

Re: StarHub doesn’t work in South Korea??

Hi Iminsouthkorea, as we have stopped processing account related queries on StarHub Community, please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) for assistance. Thank you. 

- Julaina
Community Manager

Re: StarHub doesn’t work in South Korea??

Hi Iminsouthkorea, we have replied to your PM over at Facebook. Kindly check your inbox, thank you.

- Julaina