StarHub doesn’t work in South Korea??

[Iminsouthkorea]

Hello, I bought a $32 prepaid data plan in SG to use while traveling in Asia. It worked in Thailand, Malaysia, & Japan. When I got to South Korea it stopped working. First I thought maybe I needed to top up. I added $10 but it still won’t work. It shows KT as the network but I can’t use the internet to navigate around Seoul. Please help as soon as possible.

[Julaina]

Hi Iminsouthkorea, please ensure APN setting is set as shppd, Wi-Fi is turned off, data roaming turned on, then connect to the roaming network. Should issue persists, please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) together with the screenshots of connection on your mobile and APN/roaming data settings so that we can log a case for you and respond to you there. Thank you. 

[Iminsouthkorea]

Hello I tried all that. Didn’t work.

[Iminsouthkorea]

Hello I sent you screenshots via FB Messenger as instructed. Please check.

[Julaina]

Hi Iminsouthkorea, as we have stopped processing account related queries on StarHub Community, please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) for assistance. Thank you. 

[Julaina]

Hi Iminsouthkorea, we have replied to your PM over at Facebook. Kindly check your inbox, thank you.