Hello, I bought a $32 prepaid data plan in SG to use while traveling in Asia. It worked in Thailand, Malaysia, & Japan. When I got to South Korea it stopped working. First I thought maybe I needed to top up. I added $10 but it still won’t work. It shows KT as the network but I can’t use the internet to navigate around Seoul. Please help as soon as possible.
Hi Iminsouthkorea, please ensure APN setting is set as shppd, Wi-Fi is turned off, data roaming turned on, then connect to the roaming network. Should issue persists, please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) together with the screenshots of connection on your mobile and APN/roaming data settings so that we can log a case for you and respond to you there. Thank you.
Hello I sent you screenshots via FB Messenger as instructed. Please check.
Hi Iminsouthkorea, as we have stopped processing account related queries on StarHub Community, please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) for assistance. Thank you.
Hi Iminsouthkorea, we have replied to your PM over at Facebook. Kindly check your inbox, thank you.