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Sms issues

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Valued Contributor

Sms issues

Hi my billing cycle resets tday. But on my starhub app, it shows 83 smses (i hve not sent anything). How can i find out accurately the smses i sent?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: Sms issues

Hi Derek, please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance. 

22 REPLIES 22
Community Manager
Solution

Re: Sms issues

Hi Derek, please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance. 

Valued Contributor

Re: Sms issues

Hi, the message <86 sms exceeded> showed up again..i m very sure i didnt send that many. Pls investigate.

 

thks

Community Manager

Re: Sms issues

Hi Dereklee1976, can you PM us with the screenshot of the message via https://bit.ly/2S5w5qq 

 

Meanwhile, I have checked your March bill and there is no sms charge. 



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Valued Contributor

Re: Sms issues

i am not able to access the link...please give me a email so that i can send u the picture..

 

thanks.

Community Manager

Re: Sms issues

You can email us at customerservice@starhub.com with your details. 



========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
Valued Contributor

Re: Sms issues

noted, I just sent. please help me look into it..

 

thanks.

Community Manager

Re: Sms issues

Hi Derek, once our customer service team receive the email, they will check on this and get back to you. Thank you - Jeremy 


If my post answers your question, please click on the "Accept as Solution" button!
Valued Contributor

Re: Sms issues

hi, no one contact me yet.. it shows 84 sms exceeded

Community Manager

Re: Sms issues

Hi Dereklee1976

 

Please provide us with your e-mail address so we can track the e-mail you've sent. 

 

- Amy

- Amy