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Reactivate prepaid number

Trusted Commentator

Re: Reactivate prepaid number

Hi Starhub,


I've added $10 to my prepaid balance (to  my current $20 balance) - but when I try to connect to *123#, it says I'm "not registered on network"


How do i get around this?

Community Manager

Re: Reactivate prepaid number

Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.

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