I've added $10 to my prepaid balance (to my current $20 balance) - but when I try to connect to *123#, it says I'm "not registered on network"
How do i get around this?
Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.
Just to confirm that we can still recover expired numbers for up to 30 days after expiry date. However, our previous credit balance will be forfeited. If you want to keep your balance, please remember to topup by expiry date.
Tried this myself and today found that my credit balance of $10 was gone. What an expensive experiment
Hi fkit, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!