Reactivate prepaid number

[Faith17]

Greetings

would like to find out if there are any ways to reactivate a prepaid number after it has expired? The number has sentimental value to me and due to my busy schedule I had forgotten to top up my card resulting the deactivation of my prepaid number. 

[eric3743 · Accepted solution]

For prepaid SIM card, once there is no top-up upon expiry, it will be terminated.

In order to confirm there is 2 methods.

1.  Attempt to do a top-up using this link: >> Starhub Prepaid Top-up Online 

2.  As you cannot contact Prepaid hotline, then contact HOTline 1633 CS to check for you.

i am not starhub staff &or related to.

[Tomako]

hi faith17,

just wondering if you managed to get this resolved? as i missed my expiry topup by2days ו×. did any starhub service personnel get back to you? in my case, it has expired but in the app, it still ask if i want to topup now to extend expiry, mine is happyroam sim.

[eric3743]

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@Tomako wrote:

hi faith17,

just wondering if you managed to get this resolved? as i missed my expiry topup by2days ו×. did any starhub service personnel get back to you? in my case, it has expired but in the app, it still ask if i want to topup now to extend expiry, mine is happyroam sim.

---

One of my prepaid has expired and Happy Prepaid App indicated required to Top-up to continue.

Also when using the Prepaid phone to call Prepaid hotline it also mentioned to top-up to continue.

So i did the top-up and the Prepaid is re-activated with new expiry date.

For your info.

Regards.

[Tomako]

Thanks Grand Guru.
just wondering how long was that after expiry when you topup? would u know
how long i can wait before it expires completely as i m overseas and not
really using it much atm, just want to keep the number.

[eric3743]

Hi  @Tomako

Not too sure how long as it can be 1 week or at most 1 month as this depend.

Best is to do the Top-Up now via electronic means > Prepaid Top-Up Online

Just input your Prepaid number and select Main Balance - $10 minimum amount.

Once you click on the $10 (or whichever your prefer in the Main Balance) it will divert to Payment Details.

Payment mode is Credit card either Master or Visa.

Since you are oversea this is only option available Or via Happy Prepaid App.

Unless you do have a Starhub Postpaid mobile able to top up to prepaid which i used this method.

If you do require any assistance you can request here via forum Starhub CSO.

Regards,

Eric.

[Jere_Lim]

Hi, you may visit our website at http://www.starhub.com/personal/support/services-and-plans/mobile-prepaid/validity-extension.html for more information on the credit expiry. Thank you 

[Tomako]

Thanks Jeremy.
Are you starhub employee?
Someone has asked me to send my registered name and starhub number to help
reactivate the number.
I can't seem to find that email now.
Are you able to assist?

Or can I just topup again via the happy prepaid app to extend the card
expiry?
Would you know how long I can wait till it would no longer be able to be
topup and reactivated?

Also, does it mean my Happyroam prepaid number is eligible for the Validity
Extension VAS?

[Jere_Lim]

Hi, please PM us your subscriber name and mobile number to https://bit.ly/2S5w5qq, for us to check on this. Thank you.

[Tomako]

Hi @eric3743, just writing to let you know I have finally got a correct answer from Starhub CSO. The number will still be valid for 30 days after credit expiry. I have since recharge via the app with $10 credit. However, when I tried to look for the validity extension VAS in the app, it's not available. That can only be done by dialing *123*200#.

FYI and for anyone else looking for answer to the same queries.

Happy New Year!