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Reactivate Prepaid Number

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Senior Commentator

Reactivate Prepaid Number

I have pm my details requested for re-activate my prepaid number ([Moderator Notes: removed to safeguard your privacy]) after it has expired. Look forward for your reply. Thanks

4 REPLIES 4
Community Manager

Re: Reactivate Prepaid Number

Hi Ellbe

 

I've hidden your Prepaid number as this is a public forum and responded to your PM. 

 

- Amy
Senior Commentator

Re: Reactivate Prepaid Number

Hi Amy,

The answer that you PM was not solve my issue. Is there any way to reactivate my number? I tried to topup via online however my number was became invalid. This number has sentimental value for me.

I look forward to your solution. Thank you.
Everyone's Tags (2)
Community Manager

Re: Reactivate Prepaid Number

We've shared that your Prepaid number is terminated. Re-connection is not applicable for Prepaid services.

 

Do obtain a new number at our stores if you'd like. You may consider activating an auto top up in future to retain your new Prepaid number.

 

- Amy
Senior Commentator

Re: Reactivate Prepaid Number

Thanks Amy for your suggestion. However this does not solve my problem.

However I'm very grateful for your response.