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Re: happy roam not working in San Francisco

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Senior Commentator

Re: happy roam not working in San Francisco

 
1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: happy roam not working in San Francisco

Hi Better82

 

Do try reinstalling the Prepaid APN using the Happy Prepaid App, switching to another roaming operator manually or placing your SIM Card in another handset to see if this helps resolve this issue as well.

 

Your Prepaid balance should also be above the minimum balance of $3 required for roaming services to remain active.

 

If this doesn't work, please send us your registered name, contact number, affected service number and Hub ID / email address for verification by clicking the red words bracketed by the arrows here > via Private Message < so I can check on this for you. 

 

- Amy
2 REPLIES 2
Senior Commentator

Re: happy roam not working in San Francisco

Hi I've bought happy roam data before leaving Singapore.

The data worked before but today it can't connect for some reason. I'm using iPhone. I've tried changing APN to shwap but still the same. Plz help!

Community Manager
Solution

Re: happy roam not working in San Francisco

Hi Better82

 

Do try reinstalling the Prepaid APN using the Happy Prepaid App, switching to another roaming operator manually or placing your SIM Card in another handset to see if this helps resolve this issue as well.

 

Your Prepaid balance should also be above the minimum balance of $3 required for roaming services to remain active.

 

If this doesn't work, please send us your registered name, contact number, affected service number and Hub ID / email address for verification by clicking the red words bracketed by the arrows here > via Private Message < so I can check on this for you. 

 

- Amy