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Prepaid value gone

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Prepaid value gone

I hardly check my Prepaid value and when I checked my prepaid value is only $1.11 left. And within the next 24 hours this very little value also disappeared. When I called up starhub they only restored the $1.11. Now I would like to know how did my around $10-20 disappeared in the last 1 month as well. 

2 REPLIES 2
Community Manager

Re: Prepaid value gone

Hi Tohwendy

 

Please drop me a PM with your registered name and registered mobile number by clicking the words bracketed by the arrows here > via Private Message <  for me to arrange for assistance.

 

Apologies for any inconvenience caused.

 

- Jackson
Respected Contributor

Re: Prepaid value gone

yesterday i have about 600mb left and over $10 and proceeded to top-up $10 so that i could buy another data bundle. after topping up, i saw i got 500mb local data given.

 

but kept getting only on 3g (cannot get 4g) and today when i logged in using wifi, my data AND $10 balance all BECAME ZERO!

 

in transcation record i see top-up of $10 on 7 March, NO OTHER TRANSACTIONS

 

What happened to my money and balance data???