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Prepaid topup credit disappears

Senior Commentator

Prepaid topup credit disappears

I had approximately $5 left on my main balance

Bought a prepay $10 topup (Lazada)

The balance then became $9.97

I bought another topup for $5.00 (Lazada)

The main then became $5.03

I then bought a $10 topup (M1)

The main balance now became $15.03

- at which point I could buy a 1Gb 30day data plan.

 

This is not the first time M1 Prepay have ripped me off - put on credit and it disappears.

Any answers..

2 REPLIES 2
Community Relationship Manager

Re: Prepaid topup credit disappears

Hi Timvdw, as you've mentioned that you done a $10 top up (M1), may I know if you own a StarHub or M1 prepaid card? 

Senior Commentator

Re: Prepaid topup credit disappears

Sorry. Yes my mistake
Thanks