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Prepaid sim - non working data

Valued Commentator

Prepaid sim - non working data

Dear all,

i have troubles with my pre-paid SIM. I bought it yesterday and it worked. Now I cannot get access to data and I do now why. I have already tried to change the sim into another phone but it does not work as well.

Could you please help me?



Community Manager

Re: Prepaid sim - non working data

Hi @ Silvianelba


That's odd. Have you restarted your handset or tried placing your SIM Card in another handset to see if this helps solve the issue?


If it doesn't, send me your NRIC/FIN/Passport number and your Prepaid Number via Private Message and I'll be in touch.


- Amy