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Prepaid roaming problem in USA

New Commentator

Prepaid roaming problem in USA

Hi, 

 

I have problem in roaming in USA. The phone cannot register on the T-mobile network, and keep searching network. It doesn't work (both automatic and manual network selection) when I tried it on two phones. 

 

Please help to check. The number is [removed for privacy]. 

 

Thanks, 

ZL

7 REPLIES
Community Manager

Re: Prepaid roaming problem in USA

Hi @ zlstarhub,

 

I've edited out your mobile number as this is a public forum.

 

Does restarting your handset or placing your SIM Card in another handset this morning help resolve this issue?

 

Let me know your NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I’ll arrange for assistance. 

 

- Amy
Senior Commentator

Re: Prepaid roaming problem in USA

I had topped up 10$ x 2 times due to unknown reason why the amount keep dropping when I'm only on data! Just founded out starhub have been sending me SMS ! Every SMS they sent.. it will reduce 90cents! Wtf... this is a scam! Beware US travellers!

Community Manager

Re: Prepaid roaming problem in USA

Hi @ ikazei

 

Oh dear, this is certainly cause for concern. 

 

Let me know your NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I’ll arrange for assistance to check on this. 

- Amy
Highlighted
Senior Consultant

Re: Prepaid roaming problem in USA

Hi Ikazei, i believe that receiving sms in USA is not chargeable .
Please check the link. http://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/prepaid-roam...

Believe that you had send/reply sms instead.

Senior Commentator

Re: Prepaid roaming problem in USA

Hi Amy,

 

thanks for e prompt reply! Appreciated!

I'm not sure how to pm you.. so I will just post here.

 

 

[removed for privacy]

Hp: [removed for privacy]

 

The whole day I have been looking at my amount.. it's 8.40 til starhub send me a SMS! It dropped to 7.50! I'm pretty sure this is the cause. Kindly look into my friend mobile too, facing the same problem! HP: [removed for privacy]

Senior Commentator

Re: Prepaid roaming problem in USA

Hi incredible,

Appreciate your kind move and information but.. I'm just stating the facts, let see what Amy could do for us. Thanks
Community Manager

Re: Prepaid roaming problem in USA

Hi @ ikazei

 

I've removed all your details as this is a public forum.

 

Please PM me directly with your details and I'll be in touch. 

- Amy