I have problem in roaming in USA. The phone cannot register on the T-mobile network, and keep searching network. It doesn't work (both automatic and manual network selection) when I tried it on two phones.
Please help to check. The number is [removed for privacy].
Hi @ zlstarhub,
I've edited out your mobile number as this is a public forum.
Does restarting your handset or placing your SIM Card in another handset this morning help resolve this issue?
Let me know your NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I’ll arrange for assistance.
I had topped up 10$ x 2 times due to unknown reason why the amount keep dropping when I'm only on data! Just founded out starhub have been sending me SMS ! Every SMS they sent.. it will reduce 90cents! Wtf... this is a scam! Beware US travellers!
Hi @ ikazei
Oh dear, this is certainly cause for concern.
Let me know your NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I’ll arrange for assistance to check on this.
Hi Ikazei, i believe that receiving sms in USA is not chargeable .
Please check the link. http://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/prepaid-roam...
Believe that you had send/reply sms instead.
thanks for e prompt reply! Appreciated!
I'm not sure how to pm you.. so I will just post here.
[removed for privacy]
Hp: [removed for privacy]
The whole day I have been looking at my amount.. it's 8.40 til starhub send me a SMS! It dropped to 7.50! I'm pretty sure this is the cause. Kindly look into my friend mobile too, facing the same problem! HP: [removed for privacy]
Hi @ ikazei
I've removed all your details as this is a public forum.
Please PM me directly with your details and I'll be in touch.
@Amy_Law you keep asking people to send you PMs, but then never respond or post any solutions, that the issue keeps popping up in more and more threads....
Don't you guys think it's time to solve the issue, or tell customers clearly, that HappyRoam is only available on 2G or under certain other criteria..?
Hi shafster, I've responded to one of your other posts but I'd like you to know that I've escalated your PM to our Customer Service team, who'll be in touch.