I have problem in roaming in USA. The phone cannot register on the T-mobile network, and keep searching network. It doesn't work (both automatic and manual network selection) when I tried it on two phones.
Please help to check. The number is [removed for privacy].
Hi @ zlstarhub,
I've edited out your mobile number as this is a public forum.
Does restarting your handset or placing your SIM Card in another handset this morning help resolve this issue?
Let me know your NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I’ll arrange for assistance.
I had topped up 10$ x 2 times due to unknown reason why the amount keep dropping when I'm only on data! Just founded out starhub have been sending me SMS ! Every SMS they sent.. it will reduce 90cents! Wtf... this is a scam! Beware US travellers!
Hi @ ikazei
Oh dear, this is certainly cause for concern.
Let me know your NRIC/FIN/Passport Number and Prepaid mobile number via Private Message and I’ll arrange for assistance to check on this.
Hi Ikazei, i believe that receiving sms in USA is not chargeable .
Please check the link. http://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/prepaid-roam...
Believe that you had send/reply sms instead.
thanks for e prompt reply! Appreciated!
I'm not sure how to pm you.. so I will just post here.
[removed for privacy]
Hp: [removed for privacy]
The whole day I have been looking at my amount.. it's 8.40 til starhub send me a SMS! It dropped to 7.50! I'm pretty sure this is the cause. Kindly look into my friend mobile too, facing the same problem! HP: [removed for privacy]
Hi @ ikazei
I've removed all your details as this is a public forum.
Please PM me directly with your details and I'll be in touch.