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Prepaid main wallet balance disappeared not long after topup

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Prepaid main wallet balance disappeared not long after topup

Hi, I top up $S10 as my balance was low at only $S0.02. Topup was successful. After a few hours, my balance has dropped back to $S0.02 again. My $S10 topup has disappeared. Starhub, can you please explain what has happened. I did not make any calls, I am connected to local WiFi, the only thing that I receive is the Starhub SMS telling my new main balance. Please help StarHub.

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Re: Prepaid main wallet balance disappeared not long after topup

Hi @pyreusk, please reach out to StarHub on either Facebook or Twitter to further assist you with your concern as this requires us to refer to your account details. Sorry, I don't have access to your account. 

 

 

~ Carla

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1 REPLY 1
Moderator
Solution

Re: Prepaid main wallet balance disappeared not long after topup

Hi @pyreusk, please reach out to StarHub on either Facebook or Twitter to further assist you with your concern as this requires us to refer to your account details. Sorry, I don't have access to your account. 

 

 

~ Carla

View solution in original post