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Prepaid balance suddenly gone

New Commentator

Prepaid balance suddenly gone

I just found out 

my prepaid simcard which used to have balance of 40$something 

suddenly left only 0.02 

after the expiry of package ... 

Please help! 

Community Manager

Re: Prepaid balance suddenly gone

Hi pkethai, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  ( or Twitter Direct Message ( so that we can log a case for you and respond to you there. Thank you!

- Julaina