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Prepaid balance gone after 3-day data plan expired

Trusted Commentator

Prepaid balance gone after 3-day data plan expired

Hi there

 

I had about $30-40 left when I purchased a 3-Day 1GB plan to use in Malaysia (expiring 18th June, 9.28am).

 

To my surprise, I got a text from Starhub at 18th June @ 12.21 pm to say that I only have less than $0.21 in my main balance, but the Happy Prepaid app says that I have $10.91 left!

 

This doesn't sound right because I hardly went beyond the allocated 1GB.

Picture1.jpg

 

Can someone please assist?

5 REPLIES 5
Alumni (Retired)

Re: Prepaid balance gone after 3-day data plan expired

Hi myching

 

Does reinstalling the Happy Prepaid App and installing it back help resolve the issue at all? If that doesn't help, do provide me your full name, NRIC, contact number and email address via Private Message so that I can assist you better. 

Trusted Commentator

Re: Prepaid balance gone after 3-day data plan expired

Hello Priya, 

 

I haven't heard back from your team beyond the first reply. Can you help please?

Alumni (Retired)

Re: Prepaid balance gone after 3-day data plan expired

Hi myching

 

Can you provide me your full name, NRIC/FIN number, contact number and email address via Private Message so that I can arrange for assistance? 

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Trusted Commentator

Re: Prepaid balance gone after 3-day data plan expired

I've already dropped you a PM since your first reply.

Community Manager

Re: Prepaid balance gone after 3-day data plan expired

Hi myching, sorry for the inconvenience caused. Please send me a private message here instead, I will assist you. - Josephine