Prepaid balance gone after 3-day data plan expired

[myching]

Hi there

I had about $30-40 left when I purchased a 3-Day 1GB plan to use in Malaysia (expiring 18th June, 9.28am).

To my surprise, I got a text from Starhub at 18th June @ 12.21 pm to say that I only have less than $0.21 in my main balance, but the Happy Prepaid app says that I have $10.91 left!

This doesn't sound right because I hardly went beyond the allocated 1GB.

Can someone please assist?

[Priya_R]

Hi myching

Does reinstalling the Happy Prepaid App and installing it back help resolve the issue at all? If that doesn't help, do provide me your full name, NRIC, contact number and email address via Private Message so that I can assist you better. 

[myching]

Hello Priya, 

I haven't heard back from your team beyond the first reply. Can you help please?

[Priya_R]

Hi myching

Can you provide me your full name, NRIC/FIN number, contact number and email address via Private Message so that I can arrange for assistance? 

[myching]

I've already dropped you a PM since your first reply.

[Josephine C]

Hi myching, sorry for the inconvenience caused. Please send me a private message here instead, I will assist you. - Josephine