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Prepaid-all outgoing calls debarred

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Prepaid-all outgoing calls debarred

Hi, 

I am at Beijing. The SIM was taken in the name of my colleague Chidambaram Selvam on 23/6/19 when we were at Singapore. 

I hv opted for Wow China plan and renewed by paying 10.29 $ yesterday. 

I am unable to make any outgoing calls from the phone. 

I am at Beijing till 10/7/19

Raghuraman

1 REPLY 1
Community Manager

Re: Prepaid-82202301-all outgoing calls debarred

Hi raguramanr

 

Please remove your Prepaid and Passport numbers from this post to protect your privacy.

 

Separately, the WOW China plan is meant for use in Singapore to make calls to China. It's not meant for roaming customers in China.

 

That said, your Prepaid balance is $0. Please top up your Prepaid Card at https://topup.starhub.com/starhub-onlinetopup so you can start making calls.

 

For Prepaid roaming rates, please refer to www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services/roaming/prepaid-roaming.htm....

 

- Amy