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Prepaid Happy Roam not working in Japan

Valued Commentator

Prepaid Happy Roam not working in Japan

Roam activated but still doesn’t work even after rebooting many times. Please help urgently.

 

thanks.

 

3 REPLIES 3
Alumni (Retired)

Re: Prepaid Happy Roam not working in Japan

Hi Solaimant

 

Network coverage and speeds when overseas is dependent on the partner network. Do try reinstalling the Prepaid APN using the Happy Prepaid App, switching to another roaming operator manually or placing your SIM Card in another handset to see if this helps resolve this issue as well.

 

If the issue recurs, please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

 

- Amy
Valued Commentator

Re: Prepaid Happy Roam not working in Japan

Hi Amy,

The same operator works on my other handphone (StarHub postpaid).
Community Manager

Re: Prepaid Happy Roam not working in Japan

As shared, please direct your account-related query over to Facebook messenger or Twitter Direct Message so that we can log a case for you and respond to you there.